Ticketing Stadium Assistant Manager - New Zealand [New Zealand]

 

The Position

More than a job

If you are interested in a once-in-a-lifetime job in the sports industry, this is your chance. We are looking for someone to strengthen the team in charge of organizing the biggest women's sporting event in the world: the FIFA Women's World Cup Australia New Zealand 2023™.

To ensure the successful operational delivery of the ninth edition of this competition, we have set up a Local FIFA Subsidiary (LFS). Its aim is to improve the experience of over 1.1 billion people watching the FIFA Women's World Cup, by delivering innovative solutions across all operational areas.

We are currently looking to recruit our Ticketing Stadium Assistant Manager - New Zealand

Job responsibilities

The Ticketing Stadium Assistant Manager will support the operations team in the preparations of the FIFA Women's World Cup 2023. They will work to coordinate the ticketing operations in one of the stadiums of the tournament including match day preparation, match day operation and customer service, as well as post-match reporting and reconciliation.

Job duties

• Assist with general ticketing operations planning for the FWWC23

• Support recruitment for casual staff
• Collaborate with various functional areas in the lead up of the tournament to align on ticketing requirements, policies and procedures
• Support preparation of operational documentation and training material

• Assist the Ticketing Stadium Manager with managing the overall ticketing operation in one of the stadiums on all match days
• Check the readiness of all stadium ticketing facilities, in terms of infrastructure, power, network, workstations setup and collaborate with relevant functional areas on venue level
• Conduct seating bowl, spectator flow and signage validations
• Carry out staff and volunteer trainings
• Coordinate staff and volunteer rotas and deployment for match day operations
• Support alignment for all ticketing operations with various functional areas at venue level, including but not limited to security, hospitality, guest operations
• Assist in preparing all operational tickets require for match day operations
• Prepare all necessary documentation, reports, and materials for staff for match day operations
• Assist in preparing daily venue reports for ticketing representatives in HQ
• Operate within ticketing facilities on match day and provide and ensure world-class customer service to spectators
• Compile match day reports and carry out full reconciliation procedures after every match
• Coordinate briefings and debrief sessions for match day staff and volunteers
• Assist in preparing venue debrief documents post tournement

Closing Date: 26.05.2023

These tasks are a good start. Time will change. Take it and shape it.

Your Profile

Create something that matters

We work hard at FIFA.
We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

Qualifications, experience and skills

Qualifications

• Bachelor degree or similar level of education

Experience:

• 1-3 years in ticketing operation ideally at sporting events of international scale

Skills:

• English fluency – spoken and written (required)
• Any other language is of advantage
• Advanced skills in MS Office (Excel, Word, PowerPoint, Project)
• Knowledge of Secutix and mobile ticket technology is of advantage

WHO WE ARE

#ONETEAM

The FIFA Women's World Cup Australia & New Zealand 2023 Local Entity was established after the two host countries were awarded the hosting rights to the world's biggest women's sporting event in June 2020.

The Entity, with offices in Auckland/Tāmaki Makaurau and Sydney/Gadigal, is tasked with delivering the tournament for 32 teams (up from 24 in 2019) in ten stadiums across 9 host cities in New Zealand and Australia from 20 July to 20 August 2023.

The first FIFA Women's World Cup to be hosted by two confederations (Asia and Oceania), and the first in the Southern Hemisphere, will not only take players and fans 'Beyond Greatness' but will radically move the dial for gender equality.

FWWC2023 is building a workforce that reflects the vibrant communities at the heart of football. We are seeking to recruit a diverse range of people that includes all ages, genders, backgrounds and abilities. FWWC2023 welcomes First Nations and Māori talent and candidates from culturally and linguistically diverse backgrounds.

Good Match?

Take the culture check

Building the new FIFA is stimulating and demanding.

We seek people who can help take us to the next level. People who constantly challenge us to innovate and find better ways. Are you the right kind of player for our team? Take the culture check and find out...

Football has reached its full potential

Let's make football truly global

I like teammates who are like me

I love working in a diverse team

Average is often good enough

I work hard and strive for excellence

It's a match! We share the same #ONETEAM culture. Apply now.

Sorry, we probably aren't a good match yet. Learn more about FIFA on FIFA.com and have another try.

Equal. Diverse. Inclusive.

Come as you are

 

.